U-RIDE

For Students, By Students!

U-Ride is a student-led and funded shuttle bus pilot initiative created specifically to meet the transport needs of our NTU student community.

It is an additional student-run shuttle bus service that will operate alongside the existing Heartland Shuttle service provided by the University.

good friday announcement

Dear students,

The buses for this week will only operate on Thursday (17th April) to bring you home for the Good Friday long weekend!

Additionally, we have changed the Yishun location to Serangoon based on your feedback.

Thank you for the feedback and support so far!

Destinations for 17 Apr:

🚊Tampines East MRT Station

🚊Punggol MRT Station

🚊(NEW) Serangoon MRT Station

Pick up: NTU Carpark F

Bus departure: 6:10pm sharp (ticket checks at 5:55pm)

U-RIDE! YOUR CONVENIENT RIDE

HOME AFTER CLASS!

🌟 We heard you! Based on your feedback from the 2024 Transport Survey, U-Ride is here to meet your transport needs! 🌟

Through U-Walk, our semesterly feedback platform, and our targeted Transport Survey conducted in 2024, you shared with us your requests for the evening Heartland Shuttle.

We are excited to announce that NTU Students’ Union is launching a trial shuttle service to key heartland areas—giving you a direct, hassle-free ride at just $3.39!

Built upon your feedback, it’s flexible and convenient.

What makes U-Ride different?

  • Guaranteed Seating: No more physical queueing! Book online and secure your seat every time.

  • Adaptable Routes: Routes are chosen based on demand!

  • Convenient Timing: Our additional buses depart later at 6:10 PM, so that students have time to catch the buses after their late afternoon classes.

TRIAL INFORMATION

Trial Dates: 25 March – 17 April (Weekdays only, excluding weekends and Public Holidays)

Departure Time: 6:10 PM (Check-in starts at 5:55 PM)

Pick-up Location: NTU Carpark F

Current Destinations:

🚊 Punggol MRT

🚊 Tampines East MRT

🚊 Serangoon MRT

Don’t see your heartland area listed? Suggest a new route here.

Price: $3.39 per trip

HOW DO I BOOK MY SEAT?

1. Book the ticket through this link, which can also be found in our Telegram Channel

2. Choose a destination, date and pay online. 

3. You will receive a confirmation email with a QR code. 

4. Arrive at NTU Carpark F by 5:55 pm with your matriculation card or NTU Pass and the confirmation email for ticket checks. Buses will depart at 6:10pm.

5. Board the correct bus.

OKAY, how do i get there?

1. From North Spine, take the spiral staircase up to Level 2 (Lee Wee Nam Library)

1. From North Spine, take the spiral staircase up to Level 2 (Lee Wee Nam Library)

2. After climbing up the stairs, turn to your left and climb the staircase behind North Spine Plaza signage (MAE block, N3)

2. After climbing up the stairs, turn to your left and climb the staircase behind North Spine Plaza signage (MAE block, N3)

3. Walk straight for approximately one minute

3. Walk straight for approximately one minute

4. Approach your friendly student representative to sign your QR code and board the bus :)

4. Approach your friendly student representative to sign your QR code and board the bus :)

Frequently asked questions

Administrative

  • The University currently operates free heartland shuttle services departing at 5pm (Monday – Friday, excluding public holidays) to Ang Mo Kio, Sengkang, and Tampines MRT stations on a first-come-first-served basis. NTU’s free heartland shuttle services operates only during term time.

    U-Ride operating alongside the heartland shuttle, supplements these services by:

    · Guaranteed seats through online pre-booking.

    · Serving additional locations - Punggol, Tampines East, and Yishun

    · Offering later departure times (6:10 PM)

    This trial service was developed in response to the feedback highlighted in the 2024 Transport Survey run by NTUSU’s Research and Policy Committee (RPC).

  • All fares are directly paid to the service provider to cover operational costs, including chartering the buses and for the booking and payment systems. NTUSU does not profit from this initiative.

  • The University’s free heartland shuttle bus services remain unchanged.

    U-Ride is a trial shuttle bus service, which operates independently of NTU’s existing heartland shuttle. It is designed to complement and not replace NTU’s heartland shuttle services.

    NTU’s existing heartland shuttle services will continue to operate independently of U-Ride.

  • As a student-led initiative, our goal is to provide affordable and sustainable transport options for our fellow students.

    The ticket price was derived from the operating costs of the service—covering both the bus charter and the integrated booking platform—while balancing the need to offer affordable transport for our fellow students.

    We will continue to review feedback after the trial and explore ways to adjust costs further, should the trial prove successful.

TRAVEL EXPERIENCE

  • Real-time updates will be available via our Telegram Channel. If your bus is delayed for more than 30 minutes, you may reschedule your ticket for another bus in the next 14 days.

  • Missed rides are non-refundable. Please arrive 10–15 minutes before departure for ticket checks.

  • Currently, bookings are final and non-refundable.

  • Currently, buses are not wheelchair-accessible. We are looking into making future iterations of this service to be more inclusive, should the trial be successful.

  • Please join our Telegram channel for live updates.

    For any feedback, please tell us here.

    For additional questions regarding U-Ride, please email NTUSU at su-feedback@e.ntu.edu.sg

    For lost and found items, customer support, ticketing matters and operational enquiries, please contact our service operator, Bussin Buses at bussin.sg@gmail.com, or DM them on telegram

FUTURE PLANS

  • If the trial proves beneficial to students, we look forward to extending or even expanding the service. Your support and feedback during this period will be crucial in helping us make this decision.

  • We hear you. These suggestions are part of what we’re collecting during the trial to inform future planning. Please continue to submit your feedback and thoughts here to help us improve.

u-ride is your initiative!

Thank you for supporting this student-led, student-funded project. Let’s continue to enhance our NTU campus experience together.

For updates, bookings, and feedback, follow us on Telegram or visit this webpage regularly!